FAQ - Woollieemix
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Shipping

How long will my order take?

Orders typically take 8-15 business days for delivery. We strive to process and ship your order as quickly as possible.

How much does shipping cost?

For detailed shipping costs, please visit our Shipping & Delivery page. We offer competitive rates to ensure your threads reach you without breaking the bank.

Do you provide worldwide shipping?

We currently ship to select countries:

North America: USA, Canada

Oceania: Australia, New Zealand

Europe: Germany, France, Spain, UK, Netherlands, Italy, Portugal, Greece, Sweden, Switzerland, Denmark, Poland, Belgium, Ireland, Austria, Norway, Luxembourg, Estonia.

My Order

How can I cancel my order?

To cancel your order:

Log into your account and locate the order you wish to cancel.

If you don't have an account, please contact our customer support team immediately.

What if I receive the wrong product?

Oops! We're sorry for the mix-up. Please contact us right away via:

Email: support@woollieemix.com

We'll make it right and get you the correct item ASAP.

Do you offer exchanges for faulty items?

Absolutely! To start an exchange:

Contact us via: support@woollieemix.com

Once approved, we'll provide an address for you to send your package

We'll process your exchange and ship out your replacement item.

Product

How do I return my product?

To initiate a return:

Contact us at support@woollieemix.com

If your return is accepted, we'll send you detailed instructions on how and where to send your package

Once received, we'll process your return promptly.

How do I customize my product?

We love making your threads uniquely yours! To customize:

Email us at support@woollieemix.com

Specify your customization requirements in detail

Our team will work with you to bring your vision to life.

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