Shipping
How long will my order take?
Orders typically take 8-15 business days for delivery. We strive to process and ship your order as quickly as possible.
How much does shipping cost?
For detailed shipping costs, please visit our Shipping & Delivery page. We offer competitive rates to ensure your threads reach you without breaking the bank.
Do you provide worldwide shipping?
We currently ship to select countries:
North America: USA, Canada
Oceania: Australia, New Zealand
Europe: Germany, France, Spain, UK, Netherlands, Italy, Portugal, Greece, Sweden, Switzerland, Denmark, Poland, Belgium, Ireland, Austria, Norway, Luxembourg, Estonia.
My Order
How can I cancel my order?
To cancel your order:
Log into your account and locate the order you wish to cancel.
If you don't have an account, please contact our customer support team immediately.
What if I receive the wrong product?
Oops! We're sorry for the mix-up. Please contact us right away via:
Email: support@woollieemix.com
We'll make it right and get you the correct item ASAP.
Do you offer exchanges for faulty items?
Absolutely! To start an exchange:
Contact us via: support@woollieemix.com
Once approved, we'll provide an address for you to send your package
We'll process your exchange and ship out your replacement item.
Product
How do I return my product?
To initiate a return:
Contact us at support@woollieemix.com
If your return is accepted, we'll send you detailed instructions on how and where to send your package
Once received, we'll process your return promptly.
How do I customize my product?
We love making your threads uniquely yours! To customize:
Email us at support@woollieemix.com
Specify your customization requirements in detail
Our team will work with you to bring your vision to life.