Shipping
How long will my order take?
Orders typically take 2-5 business days for delivery within the USA and 10-30 business days for the rest of world.
Note: Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.
How much does shipping cost?
For detailed shipping costs, please visit our Shipping & Delivery page. We offer competitive rates to ensure your threads reach you without breaking the bank.
Do you provide worldwide shipping?
Yes, we provide worldwide shipping to ensure your packages arrive safely and promptly.
My Order
How can I cancel my order?
To cancel your order:
Log into your account and locate the order you wish to cancel.
If you don't have an account, please contact our customer support team immediately.
What if I receive the wrong product?
Oops! We're sorry for the mix-up. Please contact us right away via:
Email: support@woollieemix.com
We'll make it right and get you the correct item ASAP.
Do you offer exchanges for faulty items?
Absolutely! To start an exchange:
Contact us via: support@woollieemix.com
Once approved, we'll provide an address for you to send your package
We'll process your exchange and ship out your replacement item.
Product
How do I return my product?
To initiate a return:
Contact us at support@woollieemix.com
If your return is accepted, we'll send you detailed instructions on how and where to send your package
Once received, we'll process your return promptly.
How do I customize my product?
We love making your threads uniquely yours! To customize:
Email us at support@woollieemix.com
Specify your customization requirements in detail
Our team will work with you to bring your vision to life.